Refund, Shipping & Replacement Policy

Your BeaverCard is a personalised, made-to-order product. Once production begins, it cannot be refunded or cancelled. This is disclosed on the pricing section and again at checkout, before you pay — not only here.

Custom-design orders (+$89.99 CAD + tax) that have already entered production are non-cancellable, even if you change your mind about the design.

We will replace your card free of charge if:

• It arrives defective or damaged in transit
• It was mis-produced (wrong design, wrong card ID, printing error on our end)
• It never arrives within a reasonable window of the estimated delivery date

Claim window: 30 days from delivery (or from the expected delivery date, if your card never arrived). To claim, email support@beavercard.ca with your order number and a photo of the issue where applicable. We aim to resolve claims within within 1 business day.

If your card is lost, or damaged after delivery through normal wear or an accident, we’ll issue a replacement for a flat fee of $25.00 CAD + tax.

A lost/damaged replacement is issued as a new card ID linked to your existing profile — your profile and links stay attached to the replacement. The old card ID is deactivated only after Stripe confirms payment and the replacement is issued.

• We currently ship to Canada only.
• Standard orders: 3–5 business days from order confirmation.
• Custom-design orders: 10 business days from design approval.
• You’ll get a shipping confirmation email once your card is on its way. If you haven’t received your card within the estimated window, contact us — see Section 2.

If you’re outside Canada, our checkout will let you know we can’t ship to you yet and offer to notify you when we expand.

For any refund, shipping, or replacement question: support@beavercard.ca (within 1 business day).